We wanted to share a little update with you to let you know how we’re getting on here at Velvet Design Co.
We are open for business and are continuing to process orders. As a husband and wife team, we are able to safely work from our home studio here in Hertfordshire.
We are carefully adhering to and monitoring all government guidelines and will be limiting our post office drops to twice each week. We use pre-paid postage labels that we print ourselves at home so that we can drop off parcels quickly and easily at the Post Office.
U.K. parcels will be sent as 1st Class Signed For Large Letters. International parcels are sent via Airmail and are tracked and signed for.
Royal Mail staff are working very hard to deliver your post but minor delays are to be expected so please bear this in mind and order in good time if items are intended as gifts. Please see the below link for Royal Mail’s Covid19 policies. If you are outside of the U.K., please check with your county’s postal service as their policies may differ.
Please also remember to allow 7 working days for your jewellery to be hand-made to order by Helen. These are our usual production times and we are working within them though generally, it is taking her nearer to the full 7 working days for around 75% of orders. You will receive a dispatch email once your order has been sent.
Please try not to query orders within the 7 working days as this will take our focus away from making and dispatching your jewellery as quickly as possible which is our first priority.
If you are looking for an item that is sold out or a custom piece, please do get in touch as we can still assist.
If you would like to order a gift, we can send directly to the recipient, just provide their address as the delivery address at the checkout. If you would like to add a short note, you can also add this at the checkout and we will include it in your parcel. We never include prices or invoices and all orders are wrapped in tissue paper, perfect for gifting.
We would like to take a moment to thank you all for your continued support of our little business. It means so much to us now more than ever and we are extremely grateful. Thank you also to all the key workers who are working so hard to keep the world turning, you are all truly amazing.
Sending love to you all, Helen & Andrew