Gift Voucher

£0.00

SKU: gift-voucher Categories: ,

Description

Gift Voucher

You can now purchase a Velvet Design Co voucher to gift to somebody special. Helpful for those scenarios where you are unsure which metal or chain length they might prefer and perfect for treating somebody special to flowers they can wear every day!

You can choose any amount and we will create a digital gift voucher for you.

Delivery:

Once you have placed your order you will receive our automated confirmation email first.

This will then be followed up with a email containing your voucher. It will be sent as a PDF so that you can print it at home if you wish or you can simply email it to the recipient for them to use. The choice is yours.

The voucher will be sent to the email address used on your order and will contain a code that can be redeemed at the checkout. If you do not see it in your inbox, please check junk mail or spam folders as some providers will filter email addresses that are not saved in your contacts.

Please allow up to 12 hours for us to produce your gift voucher and to email it to you. If you need it quicker or are unsure about anything, you can contact us during working hours via our website contact form, Instagram message or email: hello@velvetdesign.co

please note that we do not post physical gift vouchers.

Please see our voucher terms and conditions below:

1. Vouchers may be redeemed against the cost of any goods for sale online at www.velvetdesign.co in GBP Sterling only
2. Vouchers cannot be exchanged for cash and the balance cannot be transferred
3. Vouchers cannot be returned for a refund either full or partial
4. Your voucher does not have an expiry date and may be used at any time on our website only
5. Where your purchase is of a lower value than the voucher amount, the leftover balance will remain for later use
6. Should you return an item purchased with your voucher, the refund will be issued in the form of a replacement voucher, a cash refund will not be issued
7. Please keep your voucher code safe and secure, Velvet Design Co is not responsible for any misuse of your voucher
8. Velvet Design Co will not replace or reimburse vouchers that have been lost or used without authorisation
9. If you would like to register your voucher, please contact us via our website contact form or via email. Your voucher will be registered with your full name and email address. Only orders placed with your registered details will be processed against your voucher.
10. If you register your voucher with us and an order is placed with details that do not match your registered information, we will not process your order.
11. If you believe that somebody has accessed or used your code, please contact Velvet Design Co immediately to notify us
12. You can contact velvet design co via hello@velvetdesign.co
13. We reserve the right to alter our terms and conditions at any time and notify you about this in writing

Our terms and conditions do not affect your statutory rights

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Material Guide

We carefully choose high quality materials for all of our pieces. We are regularly asked about the materials that are integral to our collections so we thought we'd put together a little guide for you. We hope you find it helpful but if you have any further queries please don't hesitate to contact us, we love to hear from you!

14k Gold Filled and Rose Gold Filled

Gold filled jewellery is made by mechanically bonding a solid layer of real gold to a base metal core. Our gold filled jewellery uses 14k gold which is very hard wearing. It will last 10-30 years when cared for properly. In comparison, gold plated jewellery may peel, flake and fade within 12 months. So gold filled jewellery is great for those special pieces that you want to enjoy for years to come.

The gold layer must equate to 1/20th the weight of the item at a minimum.

Sterling Silver

Sterling silver is a classic and many of you probably own many silver pieces already. It is a very durable and versatile metal.

Sterling silver is an alloy made up by weight of 92.5% of silver (hence the "925" stamp) and 7.5% of other metals, most likely copper for strength and durability. It is the addition of copper that can cause silver to tarnish but fear not, you can easily polish your silver jewellery back to a shine with a silver cloth. Though some wearers prefer the look of darkened silver.

Raw Brass

We sometimes use raw brass in our designs. This is often an option we select for larger pendant designs where using gold filled is either not possible or would make the piece very expensive. It has the same beautiful golden yellow colour and is very durable. We polish it to a shine and add gold filled chains. Raw brass will take on a beautiful patina over time, some wearers like this look. But if you prefer it to appear golden, you can easily polish it up again. We prefer this to gold plate as there is no coating to rub away or fade and you can polish it back to a shine whenever you wish meaning that your jewellery will last beautifully for years to come.

Gold Plate and Rhodium Plate

Our plated collections are available in two finishes; gold plate and rhodium plate. These pieces are made from a base metal - usually brass - that has been plated with real gold or rhodium. Our platings are high quality at  3 microns thick.

Plated jewellery isn't as durable as gold filled, sterling silver or solid gold jewellery. It will inevitably fade with wear so be sure to follow our Jewellery Care Guide to ensure it looks it's best for as long as possible. This is not a fault or a flaw, it is the nature of plating, for longer lasting jewellery we suggest sterling silver or gold filled.

Plated jewellery is an affordable way to emulate the look of finer jewellery. It's great for occasional wear and for updating your wardrobe to reflect the latest style trends.

Our plated jewellery is lead, nickel and cadmium free.

Rhinestones, Crystals and Cubic Zirconia

Sometimes we need a little sparkle in our lives and these high quality man-made stones are a great option. We only use Swarovski Crystals, high quality glass rhinestones and cubic zirconias. The stone type will be detailed in the applicable product listings.

Semi-precious Stones

We love to use natural semi precious stones in our designs from time to time. As each one is entirely unique, pieces featuring these stones will be available in limited quantities. We hand pick all stones to ensure they are both beautiful and high quality. Please refer to specific product listings for more information.

Resin

We use hard acrylic resin in our Botanical Collection to encase pressed flowers. Our resin is non yellowing and has a smooth glossy finish and the clarity of glass.

Though it is waterproof, we do not advise getting your jewellery wet. and though it is durable, we advise you take care to avoid scratches: avoid abrasive surfaces and materials and do not store your resin jewellery with anything sharp or abrasive.

Pressed Flowers

We grow and press most of the flowers used in our Botanical Collection ourselves. We firmly believe that wildflowers belong to the bees and should be left in the wild where they belong to be enjoyed by everyone. So we do not pick them for use in our jewellery.

Other Information

As a brand, kindness and inclusivity are our key values. All of our pieces are vegan friendly which means we do not use materials of animal origin including but not limited to leather, fur, feathers, shells, "mother of pearl", silk, pearls or any other animal derived materials.

Jewellery Care

To keep your jewellery looking it's best please read through the care guide bellow:

  • Avoid contact with perfumes, cosmetics, hair products and lotions.
  • Do not get your jewellery wet; remove before bathing, showering, swimming or washing.
  • When dressing add jewellery last to avoid snagging/breakage.
  • At the end of the day remove jewellery first before undressing to avoid snagging/breakageand do not sleep in your jewellery.
  • When not in use, store your jewellery carefully to avoid damage, discolouration and tangled chains.
  • Buff jewellery gently with a dry soft cloth to clean.
  • Specifically for the Forget Me Not necklace we would advise keeping the pendant dry.
  • We would also recommend limiting UV exposure to keep the flowers looking their best.
  • Pressed flowers will maintain their natural colours for some years if cared for correctly.
  • Our chains are of a high quality but please remember that they are not indestructible. Take care not to catch or pull them and handle gently to avoid breakages.
  • If you like to layer your necklaces (and we do!) take care during wear and removal to avoid tangling or breaking the chains.
  • Acids in skin, sweat & cosmetic products can cause oxidisation of metals inc brass, silver & gold: This reaction is completely normal and harmless but could leave a darkened or greenish mark on your skin or clothes. You can reduce the likelihood of this occurrence by following the instructions detailed here.
  • Please note that we will not be held responsible for any damage or breakages caused by accidents and improper care. This includes scratches, dents, broken chains or lost earring backs.
  • We want you to love and enjoy your jewellery for years to come so if you do have a little accident, please contact us as we aim to offer repairs at fair prices.

Delivery & Returns

Processing Times

Most of our pieces are made to order, production times will be stated within the individual product listing. Please note that these times may increase during busy periods such as Christmas so please be sure to order in plenty of time for your needs.

If you need an item very quickly, please contact us as we may be able to assist. Please note that a fee may apply to cover additional delivery and processing costs.

Items that are held in stock will be dispatched within 3 working days.

Estimated Delivery Times

Once your item has been dispatched the following delivery times will apply. Please note that these times cannot be guaranteed and are estimates only. Our parcels are sent via Royal Mail and a signature will be required upon delivery.

  • United Kingdom: 1-5 business days
  • North America: 7-14 business days
  • Europe: 7-14 business days

Customs and import taxes

Velvet Design Co is a UK based business. Customers outside of the UK are responsible for any customs and import taxes that may apply to their parcel. Please note that in some cases delays can occur due to customs processes, this is something that is outside of our control. In this instance please contact the applicable authority to resolve.

Returns & Exchanges

If your item is unsuitable, please contact us within 7 days of delivery to arrange a return, we must then receive your returned goods within the following 14 working days.

Customers are responsible for the cost of returns. An insured and trackable delivery service is recommended as we are not responsible for returned items that go missing or are damaged during transit.

Please pack your returns in the original delivery box and packaging to protect it during transit as we will be unable to refund items that have been damaged due to insufficient packaging.

Items returned as unsuitable must be unworn, undamaged and in their original resalable condition and packaging. Your refund will be processed once the goods have been received and checked, this may take up to 7 working days. We will contact you via email should any issues arise.

We do not offer an exchange service, If you would like an alternative item please place a new order via our website.

In the unlikely event that you receive a faulty item, please contact us by email to discuss a suitable solution.

The following items cannot be returned

  • Custom or personalised orders
  • Earrings (for hygiene reasons)
  • Items on sale
  • Gift Vouchers